Incident Management

ESKA® IMS (Incident Management System) is designed for business-owners who wish to control, document and monitor their customer enquiries, claims, and support incidents. ESKA IMS collects and manages consistent customer incident data in a timely manner. Because of its dynamic and flexible design and configuration options, the system can serve a wide-range of industries.
 
ESKA IMS includes features to automate the approval process of customer incidents. It can be configured to send notifications, assign tasks, and escalate incidents to the appropriate individuals depending on the incident priority, time, type, status, and other custom criteria.
 
ESKA IMS allows users to configure Incident report forms, create customized reports and set data access controls. ESKA IMS users can include images, video, audio and other files to incident cases.

ESKA® IMS Key Features

  • Multi-departments
  • Case Management
  • Unlimited incidents/claims
  • Escalation Process Management
  • Services Definition 
  • Service Level Agreements
  • Accounts Definition
  • Case/Incident Tracking
  • Time Tracking
  • SMS and Email notification
  • Transactions/Messages log files
  • Reports and Dashboards

Our Customers

Our Customers

ESKA

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