CRM

Good and strong customer relationships are at the heart of business success, achieved by learning more about customer needs and behaviours. The main purpose of ESKA® CRM is to help businesses use technology and human resources to gain insight into the behaviour and value of their customers.
 
ESKA CRM provides a complete solution for managing customer information. System features cover sales, marketing, and customer care areas, resulting in a comprehensive tool that helps achieve customer and organisation satisfaction. ESKA CRM helps enterprises provide better customer service, sell products more effectively, close deals faster, simplify marketing and sales processes, and allocate new prospective customers.

Key Features

  • User defined sales process
  • Sales team management and access authorities
  • Scheduler sales team task management and follow up
  • Structured marketing campaigns with budget vs. cost control
  • Direct link of sales leads and opportunities to the campaigns
  • After sales with user defined SLA and escalation Matrix
  • Shared document pool for sales materials
  • Controlled knowledge base area & FAQs
  • Ability to add new attributes to contact profile by the end user
  • Import/export contacts, tasks, meetings, and other operations from outlook
  • High-level of security on clients data and contacts 
  • Ability to integrate with call centre machines
  • Rich reports and dashboards

Our Customers

Our Customers

ESKA

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