Customer Insights

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To provide excellent service, you must first get a deep understanding of your consumers' needs. Customers' comments, use patterns, and levels of satisfaction may all be analysed with the help of ESKA 360 Insight and ESKA Voice of Customer. This will allow you to keep a close eye on their habits and learn how to serve them better as a consequence.

Customer Insight

ESKA® 360 Insight is a browser dashboard system that provides insights into the Key Performance Indicators of the day-to-day business operations. ESKA 360 Insight is customizable to suit organizational business needs allowing users to analyse data and make precise decisions.

KPI Monitoring
Instant Progress Reports
Personalized Visual Data
Simplified Dynamic Design
Multiple Charts and Graphs Options
Elegant Data Presentation
Lightweight Standalone System

Provide multiple communication methodologies

Send notifications to your customers via SMS, E-mail, mobile app, and the Web.

An Omnichannel Approach

ESKA 360 Insight gives you a bird's-eye perspective of your customers' activity across several channels, allowing you to better serve them.

Customized Visual Data

The plethora of pre-made components available in ESKA 360 Insight makes customizing the interface a breeze. Furthermore, the components may be tailored to the specific requirements of each individual user.

Tailored for Every user

ESKA 360 Insight offers the ability to build each user a separate custom view. These views present a comprehensive vision allowing users to savvy their business environment and provide a rich perspective to maintain goal-oriented awareness for all users.

360 Dashboard View

The dashboard view of ESKA 360 Insight is fully dynamic and can display the user-defined components from different sources and loads them individually. It provides a comprehensive view that can be configured using the layout designer to display the desired visual components.

Works with any system

ESKA 360 Insight can work smoothly with virtually any systems in the different business sectors. It can seamlessly integrate and collect date from various supporting systems, such as CRM and ticketing.

Voice of Customer

Feedback is essential for achieving the best customer experience, and that’s where the need for surveys and comments from customers came from. With more customer demands nowadays, there needs to be a more conducive way of managing all your feedback and customer input. This is why technology easily works as a great key to organizing all your data.

ESKA® Voice of Customer is a powerful Customer Experience Management system, specialized in collecting the feedback of your customers. ESKA Voice of Customer system aims to process the received feedback and convert it into readable reporting formats, that way, management can take any necessary actions.

ESKA Voice of Customer provides both dynamic and static surveys, where dynamic surveys are provided to your customers based on a trigger (visiting a shop or interacting with the call centre) and static surveys which are requested by your customers themselves.

Welcome Message Management. Dynamically define the welcome messages that will be sent to your customers before actually sending the surveys.

Easy steps to define surveys and questions. System administrators can define the set of questions for each survey and the possible answers for each question. The system provides two types of questions: choices and free text.

Surveys workflow, where every action goes through a defined workflow for approval or rejection status beforehand.

Multiple surveying channels, such as Shops (or Branches), Call Centres, IVR, USSD and Website. The system integrates with different data sources to read the required data and generate a survey that will be sent accordingly.

Questionnaires, the voice of your employees. With this feature, not only are you collecting the feedback of your customers, but also the feedback of the employees at your firm.

Bulk SMS surveys. Sending a specific survey to a huge bulk of customers in one go.

Conditional surveys. A powerful feature which defines the flow of survey questions based on the answers provided by your customers.

Support for both Oracle and MySQL databases.

Easy integration. Our system can flexibly integrate with the required channels mentioned above to ease the survey sending process.

Powerful reporting, the heart of ESKA Voice of Customer, where every answer is saved for reporting needs.

Dashboard and Charts Wizard. A powerful tool which allows your system administrators to build their customized dashboards for decision-making matters.