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Dunning & Collections

Dunning & Collections

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FACILITATING YOUR COLLECTION PROCESS

For every type of business, big or small, collecting payments from the products and services it sells to its customers is a vital element of its success.

Especially in the telecom industry, collecting payments from subscribers is not quite a straightforward process as many clients often fail to pay for all kinds of reasons.

This dilemma urges the adoption of a solid collection strategy reinforced by a dynamic, automated, and comprehensive collection management system.

At the core of ESKA Collections is ESKA® Dunning & Collection. It monitors debts based on payment arrangements. It is equipped with a wide array of features to help increase the effectiveness of your collection management processes.

The other two systems in the ESKA Collections suite are ESKA® Dispute Manager, and ESKA® Legal.

ESKA® Collections is a comprehensive suite for managing all your debt collection processes. Its rich functionalities cover all three main stages of collection management:

Collections & Dunning
Dispute Management
Matter Management

A powerful step up against the hassles of debt collection

ESKA COLLECTIONS COVERS A NUMBER OF FUNCTIONS RELATED TO:

Managing delinquent customers
Creating and managing collection & dunning scenarios
Managing correspondence and creating templates
Organizing schedules and appointments
Facilitating effective dispute management
Streamlining litigation management procedures

Increased collector efficiency

ESKA Collections is designed to give you full insight into your collectors’ performance and help you improve their efficiency.

Comprehensive bad-debt treatment

In telecom, bad debt can be a sign of hidden fraud. ESKA Collections can help you streamline the treatment of bad-debt cases. It facilitates tracking all stages of the billing and collection process and taking the necessary procedures based on the appropriate scenario.

Flexible and adaptable

ESKA Collections can be customized and fine-tuned to suit the specific needs of your telecom business.

Improved customer relationships

Creating different collection scenarios based on each customer’s invoice history and payment habits allow for a more personalized customer service strategy.

Mass transactions management

ESKA Collections can easily perform a massive number of transactions all at once, saving you valuable time and effort.

Automation reduces costs

Automating your collection and dunning procedures can help minimize operational costs. It also allows your collection staff to reduce repetitive tasks.

Effective Collections Management

STREAMLINE ALL ASPECTS OF COLLECTIONS MANAGEMENT DUTIES

Systematic collection planning

Create carefully planned scenarios to deal with the various collection cases based on details such as previous customer behaviour, invoice history, ageing debts, and other parameters. These can be dynamically defined by the admin based on company needs.

Various methods of collection

Facilitate various methods of collection including bank credit orders, credit cards, pre-paid cards, bank transfers, and more. You may also define a custom method of collection that better suits your needs.

Automated execution

Plan and execute collection and dunning plans automatically by sending dunning notices and, from time-to-time, schedule dunning call-backs.

Enhance cash forecasting

Track expected payments and provide statistical cash forecasts based on your needs. Confirm your statistical cash forecasts for more accurate cash flow management based on expected payments.

Strategic dispute management

When a customer fails to comply with your dunning procedures, this is a clear sign of a payment dispute. In these cases, ESKA Collections enables you to plot a suitable action plan so you can encourage the customer to pay their dues while avoiding further escalation as much as possible.

Facilitating legal procedures

Should things progress to necessitate legal intervention, ESKA Collections can help in keeping track of legal procedures including collecting and preparing required documents of the cases that need to be sent to court, allocating lawyers and monitoring their performance and more.

Automation reduces costs

Automating your collection and dunning procedures can help minimize operational costs. It also allows your collection staff to focus on improving collection strategies rather than waste their time and effort on strenuous, counter-productive, and often repetitive tasks.

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Facilitated collection management

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Delinquent customers management

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Lifecycles and scenarios

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Dispute management

Integrated Communications Enterprise

In order to achieve maximum possible flexibility, the ESKA® Collections suite is designed to work in harmony with several related ESKADENIA products as well as other 3rd party systems.

ESKADENIA Systems

ESKADENIA products that can be integrated with the ESKA Collections suite include:

ESKA® Digital Billing: caters to all your convergent billing processes
ESKA® Digital CRM: streamlines all your customer relationship management activities.
ESKA® Financial: takes care of all your financial management needs.

Third-party Systems

Third-party systems that can connect smoothly to the ESKA Collections suite include:

Payment service providers such as SADAD (Saudi Arabia), eFAWATEERcom (Jordan) or their counterparts around the world.
ERP and Financial systems such as those used by external debt collections agencies (DCA’s).
Home Location Registers (HLR) and Intelligent Networks (IN).
Customer care and relationship management systems.
Notification systems such as SMS, email, and IVR.

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