ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

Collections Management

In today’s market, telecommunication companies are required to communicate with a large number of subscribers in order to insure collecting receivables. This is done using various communication channels and an assortment of payment channels.

ESKADENIA Software provides a comprehensive set of tools to warn & notify subscribers through different channels and diverse payment methods to collect receivables. In addition, it automates the dunning process through use of a diverse assortment of triggers and actions such as barring, suspension and more. If all else fails, follow through with a robust system that coordinates, and processes disputed invoices.

ESKADENIA Software systems that handle Collection processes cover the following functionality:
  • Collections & Dunning
  • Dispute Management
  • Legal Matter Management
Our Customers
Our Customers
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