ESKADENIA Software | Dunning & Collections

Contact Us
Support
ESKADENIA Blog
Jordan
Sweden
UAE
Search

Industries
Products
Services
Our Customers
Cloud
Company
Contact Sales

Request a Demo

Name

Phone

YOUR MESSAGE

Home
Products
Communication Systems
Dunning & Collections

Dunning & Collections

Resources/2/Home-Banner-Telecom_Banner.jpg

Products
- Customer Management
  Customer Relationship Management
  Customer Interactions
  Marketing Campaigns
  Customer Insights
- Insurance Systems
  General Insurance
  Medical Insurance
  Life Insurance
  Credit Insurance
  Travel Insurance
  Customer Portal & App
  Partner Portals & Apps
  Broker Management – Reinsurance
  Broker Management – Retail
  Approvals and Notifications
- Communication Systems
  Product Catalog
  Order Fulfilment
  Order Management
  Workforce Management
  Provisioning
  Customer Onboarding
  Customer Management
  Digital CRM
  Self-Care
  Voice of Customers
  Case Management
  Customer Insight
  Notifications
  Mediation
  Billing & Charging
  Digital Charging
  Digital Billing
  Partner Management
  Wholesale Manager
  Wholesale Billing
  Roaming
  Dunning & Collections
  e-Payments
  E-Voucher
  Voucher Management
  Payment Switch
- Enterprise Systems
  Business Manager (ERP)
  Financial Management
  Human Resources
  Supply Chain
  Maintenance Management
  Production Management
  Fleet Management
  Legal Management
  Microfinance
- Portals and Mobile Apps
  Websites
  ECommerce Sites
  Enterprise Intranets
  Customized Portals
  Mobile Apps
  Online Services
  Secure Hosting
- Team Workflows
  Process Workflows
  Team Collaborations
  Document Management
  Project Management
- Education and Learning
  School Management
  University Management
  Training Centres
- Health and Wellbeing
  Hospital Information System
  Clinics Management
  Laboratory Management
  Radiology Centres
  Pharmacy Management
- Intelligence and Analytics
  Business Intelligence
  Business Insights
  Audit Trail

FACILITATING YOUR COLLECTION PROCESS

For every type of business, big or small, collecting payments from the products and services it sells to its customers is a vital element of its success.

Especially in the telecom industry, collecting payments from subscribers is not quite a straightforward process as many clients often fail to pay for all kinds of reasons.

This dilemma urges the adoption of a solid collection strategy reinforced by a dynamic, automated, and comprehensive collection management system.

At the core of ESKA Collections is ESKA® Dunning & Collection. It monitors debts based on payment arrangements. It is equipped with a wide array of features to help increase the effectiveness of your collection management processes.

The other two systems in the ESKA Collections suite are ESKA® Dispute Manager, and ESKA® Legal.

ESKA® Collections is a comprehensive suite for managing all your debt collection processes. Its rich functionalities cover all three main stages of collection management:

Collections & Dunning
Dispute Management
Matter Management

A powerful step up against the hassles of debt collection

ESKA COLLECTIONS COVERS A NUMBER OF FUNCTIONS RELATED TO:

Managing delinquent customers
Creating and managing collection & dunning scenarios
Managing correspondence and creating templates
Organizing schedules and appointments
Facilitating effective dispute management
Streamlining litigation management procedures

Increased collector efficiency

ESKA Collections is designed to give you full insight into your collectors’ performance and help you improve their efficiency.

Comprehensive bad-debt treatment

In telecom, bad debt can be a sign of hidden fraud. ESKA Collections can help you streamline the treatment of bad-debt cases. It facilitates tracking all stages of the billing and collection process and taking the necessary procedures based on the appropriate scenario.

Flexible and adaptable

ESKA Collections can be customized and fine-tuned to suit the specific needs of your telecom business.

Improved customer relationships

Creating different collection scenarios based on each customer’s invoice history and payment habits allow for a more personalized customer service strategy.

Mass transactions management

ESKA Collections can easily perform a massive number of transactions all at once, saving you valuable time and effort.

Automation reduces costs

Automating your collection and dunning procedures can help minimize operational costs. It also allows your collection staff to reduce repetitive tasks.

Effective Collections Management

STREAMLINE ALL ASPECTS OF COLLECTIONS MANAGEMENT DUTIES

Systematic collection planning

Create carefully planned scenarios to deal with the various collection cases based on details such as previous customer behaviour, invoice history, ageing debts, and other parameters. These can be dynamically defined by the admin based on company needs.

Various methods of collection

Facilitate various methods of collection including bank credit orders, credit cards, pre-paid cards, bank transfers, and more. You may also define a custom method of collection that better suits your needs.

Automated execution

Plan and execute collection and dunning plans automatically by sending dunning notices and, from time-to-time, schedule dunning call-backs.

Enhance cash forecasting

Track expected payments and provide statistical cash forecasts based on your needs. Confirm your statistical cash forecasts for more accurate cash flow management based on expected payments.

Strategic dispute management

When a customer fails to comply with your dunning procedures, this is a clear sign of a payment dispute. In these cases, ESKA Collections enables you to plot a suitable action plan so you can encourage the customer to pay their dues while avoiding further escalation as much as possible.

Facilitating legal procedures

Should things progress to necessitate legal intervention, ESKA Collections can help in keeping track of legal procedures including collecting and preparing required documents of the cases that need to be sent to court, allocating lawyers and monitoring their performance and more.

Automation reduces costs

Automating your collection and dunning procedures can help minimize operational costs. It also allows your collection staff to focus on improving collection strategies rather than waste their time and effort on strenuous, counter-productive, and often repetitive tasks.

SafeValue must use [property]=binding: Resources/2/Telecom-coll-5.jpg (see https://g.co/ng/security#xss)

Facilitated collection management

SafeValue must use [property]=binding: Resources/2/Telecom-coll-6.jpg (see https://g.co/ng/security#xss)

Delinquent customers management

SafeValue must use [property]=binding: Resources/2/Telecom-coll-7.png (see https://g.co/ng/security#xss)

Lifecycles and scenarios

SafeValue must use [property]=binding: Resources/2/Telecom-coll-8.png (see https://g.co/ng/security#xss)

Dispute management

Integrated Communications Enterprise

In order to achieve maximum possible flexibility, the ESKA® Collections suite is designed to work in harmony with several related ESKADENIA products as well as other 3rd party systems.

ESKADENIA Systems

ESKADENIA products that can be integrated with the ESKA Collections suite include:

ESKA® Digital Billing: caters to all your convergent billing processes
ESKA® Digital CRM: streamlines all your customer relationship management activities.
ESKA® Financial: takes care of all your financial management needs.

Third-party Systems

Third-party systems that can connect smoothly to the ESKA Collections suite include:

Payment service providers such as SADAD (Saudi Arabia), eFAWATEERcom (Jordan) or their counterparts around the world.
ERP and Financial systems such as those used by external debt collections agencies (DCA’s).
Home Location Registers (HLR) and Intelligent Networks (IN).
Customer care and relationship management systems.
Notification systems such as SMS, email, and IVR.

About Us
Our People
Certificates
Press Lounge
Newsletter

Site Map
License Agreement
Security Policy
Environmental Policy
Terms of Use

Powered by ESKADENIA^® Software, a product & market-oriented organization that assists enterprises & promotes businesses by use of highly effective products, IT solutions & tools.