ESKADENIA Software | Collections Manager

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Experience Effectiveness and Simplicity of Collection Management

In today’s fast-paced and highly competitive business environment, insurance companies must constantly seek ways to streamline their operations and improve efficiency. One key area where software automation can play a significant role is in the collection management process. By using specialized software tools to automate various tasks and processes related to collection management, insurance companies can save time, reduce errors, and increase productivity.

There are several benefits to automating collection management processes in an insurance company. For example, software automation can help to improve accuracy and consistency in the data collection and analysis process. This can lead to more reliable and accurate forecasting and decision-making, as well as more efficient and effective collection efforts. Automation can also help to reduce the risk of human error, which can be especially important in the sensitive and highly regulated field of insurance.

ESKA Collections Manager enables insurer’s collection team members to visit customers and collect premiums, track payments and collections, deliver and track mail, and process payments using the mobile app. Users can then update the payment and task status in the system and generate reports detailing the payments collected for the month, as well as any payments that are overdue.

Insurance professionals can utilize ESKA Collections Manager to visit customers and collect premiums, track payments and collections, and generate reports related to the collection management process.

For example, an insurance collector can use the mobile app to visit a customer, collect the premium payment, and update the payment status in the system. The system can then generate reports detailing the payments collected for the month, as well as any overdue payments.

General System Features

The Power of Digital Automation

Software automation in the collection management process can provide significant value for insurance companies. By improving accuracy, reducing errors, and enhancing customer satisfaction, automation can help insurance companies to operate more efficiently and effectively, ultimately leading to increased profitability and success.

Automating collection management processes can also help to improve customer satisfaction. By using software tools to streamline the collection process, insurance companies can respond more quickly and efficiently to customer inquiries and requests. This can lead to a better overall customer experience and potentially higher levels of customer retention.

Centralized Administration

With a centralized system in place, it is easier to manage and coordinate all collection activities from a single location. This allows for better oversight and control of the process and can help to streamline operations and improve efficiency.

Efficiency and Cost Savings

By moving to a digital system, you can eliminate, or at least minimize, the need for paper documents and reduce the risk of lost or misfiled records. This can help to save time, reduce costs, and improve the overall efficiency of the collection process. This in turn can improve overall efficiency and productivity by streamlining the collection process and providing the collection team with the tools they need to efficiently manage their workload. Ultimately, this can lead to increased profitability.

Customer Notifications

ESKA Collection Manager allows you to easily send automated notifications to customers via email, SMS, or push notifications. This can help to improve communication, reduce the number of missed payments, and increase customer satisfaction. This can also help to increase the overall efficiency of the collection process by reducing the need for manual follow-up and providing customers with the ability to make payments or update their information in a convenient and timely manner.

Improved Productivity of the Collection Team

With features like visit scheduling and assignment, payment tracking, and document management, collection employees can work more efficiently and effectively, freeing up time for other tasks. This can help collection employees better manage their workload and focus on their core tasks. Thus, improve overall productivity and help insurers to better utilize their collection resources.

Enhanced Customer Service

ESKA Collections Manager’s regular visits and mail delivery features enable insurers to provide enhanced customer service. By regularly visiting customers and delivering documents, insurers can build stronger relationships with their customers and ensure that they are meeting their needs. This can help to improve customer satisfaction, retention, and increase the chance of repeat business.

Transform your collection management with digital solutions!

ESKA Collections Manager delivers a wide range of benefits to your business.

Efficient Premium Collection Process

ESKA Collections Manager streamlines the premium collection process by providing collection employees with the tools they need to manage and track customer visits, payments, and document deliveries. Collection employees can easily schedule and assign visits, track payment status and collection performance, and generate reports to monitor progress. This can help insurers to efficiently collect premiums and improve overall collection efficiency.

Accurate Tracking of Payments and Collections

ESKA Collections Manager enables insurers to accurately track payments and collections. With features like payment tracking and collection performance monitoring, insurers can stay on top of their collection efforts and ensure that they are receiving the premiums they are owed. This can help insurers to more accurately record and reconcile payments, reducing the risk of missed or late payments.

Reduced Risk of Missed or Late Payments

By streamlining the premium collection process and providing accurate tracking of payments and collections, the system can help to reduce the risk of missed or late payments. This can help insurers to improve their cash flow, reduce the risk of financial losses, and improve overall collection performance.

Utilize System Features for Mail Delivery

The system includes features for managing and tracking the delivery of documents to customers, as well as tools for scheduling and assigning delivery tasks to collection employees. This can help to improve the efficiency and accuracy of document delivery, ensuring that important documents reach customers in a timely and secure manner. By utilizing the system for mail delivery, you can help to reduce the risk of lost or misplaced documents and ensure that your customers receive the documents they need in a timely and convenient way.

Accurate Tracking of Your Field Operations with GPS

ESKA Collections Manager provides accurate tracking of field operations, helping insurers to monitor the progress of collection activities and generate reports on collection performance. This can help insurers optimize their collection efforts and improve their overall financial performance. Moreover, system features such as visit scheduling and assignment and payment tracking, can help insurers to track the progress of their field operations more accurately. This can help to identify areas for improvement and optimize resource utilization, leading to increased productivity.

Increased Profitability

By streamlining the premium collection process, improving the productivity of the collection team, and enhancing customer service, ESKA Collections Manager can help insurers to increase their profitability. By reducing the risk of missed or late payments and optimizing their collection efforts, insurers can boost their bottom line and improve their financial performance. This is also achieved through improved collection performance, reduced operational costs, and increased customer retention.

Transform the way you manage your insurance operations

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Collection Management

The core functionality of ESKA Collections Manager is the digitalization of insurance premium collections and payments.

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Route Configuration & Administration

The system also allows administrators to assign specific routes to individual collection representatives or to groups of representatives.

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Business Continuity While Offline

This is especially useful for collection teams who may be working in areas with limited or no internet access, as it allows them to continue performing their duties without interruption.

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Mail Delivery Administration

Mail delivery capabilities allow collection employees to efficiently manage the delivery of documents and other mail to customers.

The Integrated Enterprise

Deliver a seamless and efficient collection management experience

Advanced business systems extend their capacities into the various related areas of the organization. ESKA Collections Manager is integrated with ESKADENIA’s financial systems, core insurance systems, and incident management system. It can also integrate with other third-party systems, such as customer databases and payment gateways, to provide real-time data and functionality. It also includes security measures, such as encryption and authentication, to protect customer data and maintain compliance with relevant regulations.

ESKADENIA Systems

Portal Integration

ESKA Collections Manager is built using ESKADENIA’s dynamic content management system, ESKA DCMS. The system is configured and integrated using this advanced content management system, making it a very dynamic, secure, and easy-to-configure platform.

Insurance Integration

ESKA Collections Manager can further drive your business potential by linking your management systems with ESKA® Insures, our insurance management suite with general, health, life, travel, and broker management software systems.

Financial Integration

ESKA Collections Manager works through a unified process with our ESKA® Financial system, our financial management software that handles all monetary processes across the whole organization. This allows collection management to view relevant financial transactions, customer reports, and outstanding invoices directly from ESKA Collections Manager, based on their assigned role and preconfigured user rights.

IMS Integration

ESKA Collections Manager functionality is extended through its full integration with ESKA® IMS (Incident Management System), our software management system that enables you to standardize your management of customer issues and incidents.

Third-party systems

ESKA Collections Manager can easily connect with other third-party external systems, covering the various company functions across all industry sectors, whether financial services, insurance, supply chain, hospitality, or more. Utilizing secure open APIs, the system is made to provide business process automation of collection management for various sectors.