CRM | ESKADENIA

Good and strong customer relationships are at the heart of business success, achieved by learning more about customer needs and behaviours. The main purpose of ESKA^® CRM is to help businesses use technology and human resources to gain insight into the behaviour and value of their customers.

ESKA CRM provides a complete solution for managing customer information. System features cover sales, marketing, and customer care areas, resulting in a comprehensive tool that helps achieve customer and organisation satisfaction. ESKA CRM helps enterprises provide better customer service, sell products more effectively, close deals faster, simplify marketing and sales processes, and allocate new prospective customers.

Key Features

User defined sales process
Sales team management and access authorities
Scheduler sales team task management and follow up
Structured marketing campaigns with budget vs. cost control
Direct link of sales leads and opportunities to the campaigns
After sales with user defined SLA and escalation Matrix
Shared document pool for sales materials
Controlled knowledge base area & FAQs
Ability to add new attributes to contact profile by the end user
Import/export contacts, tasks, meetings, and other operations from outlook
High-level of security on clients data and contacts
Ability to integrate with call centre machines
Rich reports and dashboards