ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

CRM

ESKA® CRM
Customer Relationship Management Software

Good and strong customer relationships are at the heart of business success, achieved by learning more about customer needs and behaviours. The main purpose of ESKA® CRM is to help businesses use technology and human resources to gain insight into the behaviour and value of their customers.

ESKA CRM provides a complete solution for managing customer information. System features cover sales, marketing, and customer care areas, resulting in a comprehensive tool that helps achieve customer and organisation satisfaction. ESKA CRM helps enterprises provide better customer service, sell products more effectively, close deals faster, simplify marketing and sales processes, and allocate new prospective customers.

Key Features

  • User defined sales process
  • Sales team management and access authorities
  • Scheduler sales team task management and follow up
  • Structured marketing campaigns with budget vs. cost control
  • Direct link of sales leads and opportunities to the campaigns
  • After sales with user defined SLA and escalation Matrix
  • Shared document pool for sales materials
  • Controlled knowledge base area & FAQs
  • Ability to add new attributes to contact profile by the end user
  • Import/export contacts, tasks, meetings, and other operations from outlook
  • High-level of security on clients data and contacts 
  • Ability to integrate with call centre machines
  • Rich reports and dashboards
Our Customers
Our Customers
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