ESKADENIA Software | Customer Relationship Management

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Delivering smarter customer relationship management

UNDERSTANDING YOUR CUSTOMERS WITH EASE

One of the more consequential factors of your business’ well-being is recognizing how much your customers and their experiences mean to your success. From creating marketing campaigns and measuring their effectiveness to tracking leads, closing deals and following up, building successful customer relationships is the lifeblood of a vibrant enterprise. No matter the sector or industry, expanding market presence and exceeding customer expectations are what successful businesses strive for.

Understanding your customers is no easy task, however, you constantly go through the issues of losing leads, bad communication and more. An effective method that can both guarantee customer satisfaction and awareness is key. Thus, many companies are now shifting to technology for full convenience.

ESKA CRM is a powerful digital customer relationships management system that provides all the features necessary to administering more intelligent customer relationships and marketing operations. With a full array of financial tools and automating features, ESKA CRM enables you to engage customers with enhanced insight while compiling data in real-time to help you make better decisions about your market strategy. ESKA CRM empowers you with the digital infrastructure necessary for maintaining an agile business, so you can convert the newest opportunities and market insights into sustainable growth for your business.

ESKA CRM provides the following features:

Customers Management
Agreements/Contracts Management
Sales Tools
Data Security
Marketing Management
Analytics & Reporting
Incident Management

ESKA CRM IS MADE FOR A POWERFUL CUSTOMER RELATIONSHIP PROCESS

Empower your spirit of innovation

Don’t let the great ideas of your innovative workforce and a changing world get blockaded by a brittle business structure. ESKA CRM lets you follow up and consistently adjust your sales processes and marketing campaigns, so you can easily turn the great ideas of today and tomorrow into tangible fixtures in your customer relationships.

Automate your workflow

Digitizing your customer relationships lets your valuable employees all have access to select information while liberating them from manual tasks that are prone to error. Let your valuable employees focus on their most consequential projects, and leave the administrative busywork to your software.

Embrace a paperless workflow

In a paper-based work environment, a single employee can lose multiple hours a day to slow organization. Digitizing your CRM dramatically increases the efficiency of your employees and work-capacity while saving you on paper costs and office space.

Take your business anywhere

As a web-based and mobile-responsive platform, ESKA CRM extends all functionalities comfortably beyond the desktop onto your tablet and smartphone. Take your projects on the go and finish them anywhere the world finds you.

Mobilize your customer data

Maintaining a personalized customer experience for your diverse array of customers is no simple task. Thanks to automating features – from system-wide task notifications to email templates and pre-scheduled social media posts – ESKA CRM helps you maintain vibrant customer relationships with less time and effort.

Engaging Customers with Purpose

EXPAND YOUR BUSINESS’S OUTREACH AND VISIBILITY WITH ESKA CRM

All products thoroughly defined

ESKA CRM can help you keep track of all activities by providing a full list of your products and services with its price list, including additional information like cities, states and more. You may also import your data lookups from outside sources, such as Excel®. Creating an environment that allows you to stay on top of your company is key.

Acquire leads and retain customers

Standardize your processes and welcome the team to a unified CRM strategy. Featuring a streamlined sales process workflow and individual profiles for every new lead and customer, ESKA CRM lays the groundwork for personalized relationships and closing deals reliably.

Administer contracts with precision

The reliability and reputation of your business hinges on maintaining strong relationships with your pre-existing clients and commitments. ESKA CRM gives you a complete interface for managing ongoing contracts and agreements, so you can maintain the benefits of longlasting customer loyalty.

Empower your account managers

ESKA CRM fundamentally enhances the job description of your account managers by helping them use more of their time delivering on consequential tasks. From communicating sales targets and feedback to organizing digital calendars and documents, ESKA CRM equips your account managers to powerfully advance your business’ quintessential mission.

Enhance security and operational efficiency

Preserving the integrity of your valuable customer relationships demands a smart security system that solidifies your workflow while protecting sensitive information. ESKA CRM provides a tiered security apparatus that lets you determine who can access various tasks and information according to precise roles and responsibilities.

Gain deeper insights with digital reporting

ESKA CRM agglomerates all the multifaceted data within your CRM operation into easy-to-understand reports. By better understanding how every element of your operation is performing, you can make faster and betterinformed adjustments for a stronger and more responsive management.

Coordinate and execute your marketing strategy

The most effective marketing channels coordinate multifaceted touch points to drive a powerful and consistent marketing experience. ESKA CRM provides a single hub for implementing and monitoring every segment of your marketing strategy, from budgeting and campaigns to contact lists and social media.

Powerful Automations and Intelligence

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Customers Management

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Sales Tools

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Marketing Management

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Agreements & Contracts Management

The integrated Enterprise

Integrate with All Aspects of the Company

The most powerful management systems extend their capacities into every work process your business performs. ESKA CRM serves as an infrastructural skeleton that ties your entire digital operation together, from tasks such like customer relationships to financial management. Whether you are simply augmenting a pre-existing system or overhauling your entire digital platform, ESKADENIA ensures that your potential grows within a unified operation.

ESKA CRM synthesizes your customer relationships tasks with all ESKADENIA Enterprise systems:

ESKA® Business Manager, our ERP software suite that comprises: ESKA® Financial, our financial management software that handles all monetary processes across the whole organization.
ESKA® HR is our human resources management software that manages all employee needs and personnel activities.
ESKA® SCM (Supply Chain Management), our comprehensive system designed for inventory and item management, purchasing, sales management, point of sale and maintenance management.
ESKA® Manufacturing our software management system for cost-effectively organizing and maintaining all manufacturing activities.
ESKA® Fleet Manager, our vehicle tracking system for managing your company vehicles' movements and tasks.
ESKA® Project Manager, our system for managing any organization's projects in different industries.
ESKA® Marketing is our full-fledged marketing management system that takes your marketing campaign management to the next level.
ESKA® DOCS, our flexible document management system, organizes, stores, digitalizes and retrieves your entire document library to help you maximize the accessibility of your files and information.
ESKA® Workflow is our powerful work-processes management system that pairs with ESKA DOCS to help you simplify and accelerate your organization's paperless workflow environment.

IMS Integration

ESKA CRM integrates greatly with ESKA® IMS (Incident Management System), our software management system that enables you to standardize your management of customer claims and incidents. ESKA IMS also works as a standalone system for those looking to solely focus on aftersale services.

Third-Party systems

ESKA CRM can easily connect with other third-party external systems, covering the various company functions across all industry sectors, whether financial services, insurance, supply chain, hospitality or more. This system is made to provide business process automation for all sectors.

Expand your customer potential!