ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

Customer Management

Customers are the core of every business, and they are the main factor in a successful business workflow. As the telecom industry continues to evolve throughout the years, a more customer-centric business model becomes more essential. Technology is advancing and businesses are expanding, thus meeting all customer needs is no longer a luxury. Customer demands are becoming tougher to meet and ensuring those expectations are accurately fulfilled is becoming an even more complicated process.

Many telecom companies are now shifting to CRM software to ensure they can guarantee customer satisfaction. It does not stop there though, automation is becoming the solution to all customer management experiences. Why waste any more time or efforts when everything can be done for you in half the time?

With the adoption of customer management technology, ESKADENIA Telecom software brings together many systems that can appeal to telecom companies. Handling your customers has never been easier.

Thanks to ESKADENIA’s customer management software systems, you can achieve the following:
  • Deliver superb customer care services through an omnichannel approach.
  • Facilitate customer account management to keep all your customers’ information secure and up-to-date.
  • Streamline the handling of orders and inquiries with an advanced CRM system
  • Enable your customers to manage themselves using a feature-rich portal and mobile app
  • Collect your customers’ feedback and use it to further improve the way you serve them.
  • Follow your customers’ trends and behaviours on the various social media platforms.
  • Be ready to receive and handle your customers’ issues quickly and effectively.
  • Enhance communications with your customers through a centralized platform.
  • Collect customer insight from various sources and visualise them in elaborate dashboards and charts.

What are some of our products?

ESKA® Digital CRM
ESKA Digital CRM is the main channel for managing customer operations. It a convergent web-based system designed to achieve successful end-to-end customer care services. The system handles the overall customer-facing business processes such as accepting orders, processing customer inquiries, and facilitating the collection process. It is a full-fledged customer management system.

ESKA® Self-Care
ESKA Self-Care is a web portal and a mobile app that enables customers to easily and securely manage their accounts, subscribe to new offers, update their information all by themselves. It enables customers to view their order status, review their bills, submit trouble tickets, and more.

ESKA® Voice of Customers
ESKA Voice of Customer is a powerful Customer Experience Management system, specialized in collecting customers’ feedback. It aims to process the received feedback and convert it into readable reporting formats, that way, top management can have an overall view of customers’ satisfaction to take any necessary actions.

ESKA® Case Manager
ESKA Case Manager is designed to handle customer-related cases and inquiries before activation and during operations with SLA tracking capabilities. It could be offered as a standalone system or part of ESKA Digital CRM.

ESKA® Notifications
ESKA Notifications is a centralized communication platform which provides an easy and convenient way for businesses to send and relay communication messages to their customers using multiple channels such as SMS, e-mail and push notifications.

ESKA® 360 Insight
ESKA 360 Insight is a browser-based dashboard system to provide detailed insights & key performance indicators of the customer’s data. It integrates with analytics systems to identify the next best action for each case. It can also be used as a dashboard system to monitor day-to-day business operations by supervisors, commercial, and management teams.
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