Knowing your customers thoroughly can help you provide superior service. You can better serve your clients by keeping a close eye on their patterns, which you may do by collecting useful data on their comments, use habits, and satisfaction indicators. A comprehensive and visually represented overview of all this data is quite helpful in this situation. This is where ESKA 360 Insight comes into play. It is an omnichannel system that provides each customer representative user with a customized view of tailored visual information and a 360-dashboard view. Daily customer interactions can be better understood with the help of ESKA® 360 Insight, a browser-based dashboard system that displays relevant customer KPIs. 

Customers' opinions and responses to surveys are a direct result of the company's dedication to provide the finest possible service to its clientele. There has to be a more convenient manner of organizing all your comments and client input in this day of increased consumer expectations. Because of this, technology is a wonderful tool for arranging data effectively. ESKA® Voice of Customer system is a robust Customer Experience Management tool designed specifically for gathering customer input. Surveys can be easily created with ESKA Voice of Customer and may be static or dynamic with configurable workflows. The system supports multi-channel data collection and comes with power customized reporting and dashboards.