ESKADENIA Software

In order to meet customers’ expectations and satisfactions, communications companies need to be more agile and on-point when it comes to meeting their customers’ needs. This means, better service, less time and greater satisfaction. Though it may sound a bit much, most telecom providers today are adopting systems that do just that. Taking advantage of growing demands and technological advancements, many are moving to customer self-care software in order to generate stability.

ESKA® Self-Care is a customer service management system with the ability to serve the customers more efficiently and effectively.

This system informs the customer with his/her latest invoices, balance and general information. Now you can have greater service for your customers while fully understanding their situation.

ESKA Customer Self-Care can be easily converted to a custom mobile application, making it easier for customers to have access.

ESKA Customer Self-Care covers a number of functionalities related, but not limited to, the following:

Manage accounts from all service types, including Fixed BB, LTE and more.
View account details, balances, bundle details and usage summary.
View and update of customer profiles.
Account history transactions.
Manage invoices, payments and shops.
Handle ticketing and calls barring.
Services adjustments.

Will this benefit my business?

ESKA® Self-Care is made to expand the possibilities of your telecom company, by providing both customer satisfaction and efficiency. Thanks to this dynamic system, you can accomplish the following:

Improve the customer experience.
Give customers better control over their finances.
Automate order management and trouble ticketing.
Lower the cost of customer service.
Boost operators marketing and sales.
Decrease customer service costs.
Increase workflow efficiency.
Reduce the amount of paperwork.
Manage accounts for both individuals and corporates according to your needs.

Key features

Customers can log into the system securely with using a unique username and password.
Allow subscribers to view and update their profile details and balances price plan.
Allow customers to view all their bundles with all bundle details like expiry date and bundle remaining balance.
Provide your customers with their outstanding balance and usage in addition to set of billing related details.
Customers can check their account-related transactions like add/remove bundles and exchange price plan.
Customers may view his invoices with the ability to download it.
Subscribers can view their tickets and add new tickets.
Customers may block their incoming calls.
Subscribers may specify their special numbers.
Provide the subscriber with a list of helper pages to guide him to use the system like How to pay, How to recharge, Services codes, and FAQs.
Allow the subscribers to chat with customer care.