ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

Dispute Management

Bad debt management is a key driver of financial performance for telecom operators as bad debt can be as high as 2% of your total revenue. Accordingly, when all attempts to collect the dues fail, operators need to maximize the amount they recover, with minimum cost and risk to the brand.

ESKA® Bad Debt Tracker is a comprehensive dispute management system capable of tracking and managing all types of disputes; automating the process of tracking your customer’s bad debts.

Business Benefits

  • Recover debt faster with personalized treatments
  • Automated processing and tracking
  • Faster revenue settlements and recognition
  • Revenue loss nullified
  • Reduce non-pay churn
  • Increase agents’ productivity
  • Mange your relationship with external debt collection agencies (DCAs)

System Features

  • Easy to use through an intuitive interface, making it easier for users to configure collection workflows and interactions without IT support.
  • Manage External Agencies, legal collection and enable new collection channels.
  • Manage settlement negotiations and refining.
  • Advance settlement options with the ability for instalments.
  • Trigger automatic actions and notifications.
  • Manage service restrictions and restoration.
  • Intensive operational reports.
  • Easy integration with third party billing system due to its modular design according to TM-Forum standards.
  • Quick to deploy and expand.
  • Detailed history logging and robust reporting
  • Fully integrated and synchronized with ESKA® DCRM.

Related Products

  • ESKA® DCRM
  • ESKA® Convergent Billing
  • ESKA® Collection
  • ESKA® Order Manager
  • ESKA® Matter Management
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