In cases where all dunning procedures have been exhausted and the client continues to fail to pay, it is time to take things a step further. This case has now become a dispute and therefore needs to be treated accordingly, and this is where ESKA® Dispute Manager comes in .

ESKA Dispute Manager is a powerful dispute management system within the ESKA Collections suite. It enables you to track and manage all your disputes by automating the process of tracking your customer’s bad debts. To boost bad debt recovery, the system allows you to facilitate personalized treatments according to each delinquent customer’s specific details and circumstances.

The system also enables you to manage your relationships with external debt collections agencies (DCA’s).

Streamline your dispute management processes.

Intuitive interface to configure collection workflows without the need for IT support.
Manage external agencies, legal collection, and enable new collection channels.
Advance settlement options with the option of instalments.
Trigger automatic actions and notifications.
Manage service restrictions and restorations.

Dispute management