ESKADENIA Back to Business as Usual, Open

Our Valued Customers,

The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers.

We thank you for your cooperation and wish you good health.

ESKADENIA Software Team

Dispute Management

Bad debt management is a key driver of financial performance for telecom operators as bad debt can be as high as 2% of your total revenue. Accordingly, when all attempts to collect the dues fail, operators need to maximize the amount they recover, with minimum cost and risk to the brand.

ESKA® Dispute Manager is a comprehensive dispute management system capable of tracking and managing all types of disputes; automating the process of tracking your customer’s bad debts.

Business Benefits

  • Recover debt faster with personalized treatments
  • Automated processing and tracking
  • Faster revenue settlements and recognition
  • Revenue loss nullified
  • Reduce non-pay churn
  • Increase agents’ productivity
  • Mange your relationship with external debt collection agencies (DCAs)

System Features

  • Easy to use through an intuitive interface, making it easier for users to configure collection workflows and interactions without IT support.
  • Manage External Agencies, legal collection and enable new collection channels.
  • Manage settlement negotiations and refining.
  • Advance settlement options with the ability for instalments.
  • Trigger automatic actions and notifications.
  • Manage service restrictions and restoration.
  • Intensive operational reports.
  • Easy integration with third party billing system due to its modular design according to TM-Forum standards.
  • Quick to deploy and expand.
  • Detailed history logging and robust reporting
  • Fully integrated and synchronized with ESKA® DCRM.

Related Products

  • ESKA® Convergent Billing
  • ESKA® Collection
  • ESKA® Order Manager
  • ESKA® Matter Management
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