ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

Incident Management

ESKA® IMS (Incident Management System) is designed for business-owners who wish to control, document and monitor their customers' enquiries, claims, and support incidents. ESKA IMS collects and manages consistent customer incident data in a timely manner. Because of its dynamic and flexible design and configuration options, the system can serve a wide-range of industries.
 
ESKA IMS includes features to automate the approval process of customer incidents. It can be configured to send notifications, assign tasks, and escalate incidents to the appropriate individuals depending on the incident priority, time, type, status, and other custom criteria.
 
ESKA IMS allows users to configure Incident report forms, create customized reports and set data access controls. ESKA IMS users can include images, video, audio and other files to incident cases.

ESKA® IMS Key Features

  • Multi-departments
  • Case Management
  • Unlimited incidents/claims
  • Escalation Process Management
  • Services Definition 
  • Service Level Agreements
  • Accounts Definition
  • Case/Incident Tracking
  • Time Tracking
  • SMS and Email notification
  • Transactions/Messages log files
  • Reports and Dashboards
Our Customers
Our Customers
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