Social Networks

Do you have multiple social media accounts for your business? Do you find managing customer interaction a hassle? Well, having accounts only takes care a quarter of the problem. Managing multiple social media accounts is no easy task, this is why there needs to be a convenient way of tracking your channels. Thus, an effective social media manager is your answer.

ESKA® Social Manager is part of ESKADENIA’s online software product range. It streamlines and centralizes the management of all social media channels.

We look to help you save time and efforts in performing all your social media interactions, which also includes boosting customer engagement.

How can we do this?

ESKA Social Manager helps you to understand your customers better by listening, interacting and collaborating with them. The goal is to deliver a personalized experience that allows both your customers and business to reach their goals.

The drive for your business
  • Listen to social conversations to uncover trends, identify influencers and find leads.
  • Understand your audiences and increase customer satisfaction.
  • Harvest and re-use the community knowledge and connect customers to solve problems.
  • Utilize communities to broadcast your message and drive awareness.
  • Gauge social sentiment around your brand and offers.
  • Provide new tools to identify sales prospects.
  • Measure your teams’ performance.
  • Leverage the customer interaction history to provide the 360 view of the customer information through your CRM system.
  • Unify all customer interactions from all channels in one place.

Here are some of our key features

Social media management made smart
Manage your social media accounts and their performances all from one platform. Streamline how you work and plan to optimize your social media marketing.

Listen to the conversation
Monitor conversations across social media by tracking the keywords that matter to your business. Ensure all your community’s posts are answered and on-time.

Schedule and publish effectively
Keep your social presence active 24/7. Now you can save time when executing your marketing strategy by managing everything in one interface. Post all your social media channels from one calendar, showing a clear view of any published and pending posts.

Social sentiment analysis
Keep any eye on how the people feel about your brand and easily filter the results. Act quickly to understand and manage any occurring issues from your audience.

Simplify influencer management
Listen closely to the people that matter to your business. Create, import and share lists of social influencers and important clients. Now you can easily choose and utilize influencers that appeal to you.

Integrate with all systems
ESKA Social Manager integrates with various supporting systems, such as CRM, ticketing, knowledge management and sales and marketing campaign systems. We ensure a rich system to maximize your benefits.
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