ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

Voice of Customer

Feedback is essential for achieving the best customer experience, and that’s where the need for surveys and comments from customers came from. With more customer demands nowadays, there needs to be a more conducive way of managing all your feedback and customer input. This is why technology easily works as a great key to organizing all your data.

ESKA® Voice of Customer is a powerful Customer Experience Management system, specialized in collecting the feedback of your customersESKA Voice of Customer system aims to process the received feedback and convert it into readable reporting formats, that way, management can take any necessary actions.

ESKA Voice of Customer provides both dynamic and static surveys, where dynamic surveys are provided to your customers based on a trigger (visiting a shop or interacting with the call centre) and static surveys which are requested by your customers themselves.

Key features

ESKA Voice of Customer provides the following features:
  • Welcome Message Management. Dynamically define the welcome messages that will be sent to your customers before actually sending the surveys.
  • Easy steps to define surveys and questions. System administrators can define the set of questions for each survey and the possible answers for each question. The system provides two types of questions: choices and free text.
  • Surveys workflow, where every action goes through a defined workflow for approval or rejection status beforehand.
  • Multiple surveying channels, such as Shops (or Branches), Call Centres, IVR, USSD and Website. The system integrates with different data sources to read the required data and generate a survey that will be sent accordingly.
  • Questionnaires, the voice of your employees. With this feature, not only are you collecting the feedback of your customers, but also the feedback of the employees at your firm.
  • Bulk SMS surveys. Sending a specific survey to a huge bulk of customers in one go.
  • Conditional surveys. A powerful feature which defines the flow of survey questions based on the answers provided by your customers.
  • Support for both Oracle and MySQL databases.
  • Easy integration. Our system can flexibly integrate with the required channels mentioned above to ease the survey sending process.
  • Powerful reporting, the heart of ESKA Voice of Customer, where every answer is saved for reporting needs.
  • Dashboard and Charts Wizard. A powerful tool which allows your system administrators to build their customized dashboards for decision-making matters.
Our Customers
Our Customers
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