Feedback is essential for achieving the best customer experience, and that’s where the need for surveys and comments from customers came from. With more customer demands nowadays, there needs to be a more conducive way of managing all your feedback and customer input. This is why technology easily works as a great key to organizing all your data.

Key features

• Welcome Message Management. Dynamically define the welcome messages that will be sent to your customers before actually sending the surveys.
• Easy steps to define surveys and questions. System administrators can define the set of questions for each survey and the possible answers for each question. The system provides two types of questions: choices and free text.
• Surveys workflow, where every action goes through a defined workflow for approval or rejection status beforehand.
• Multiple surveying channels, such as Shops (or Branches), Call Centres, IVR, USSD and Website. The system integrates with different data sources to read the required data and generate a survey that will be sent accordingly.
• Questionnaires, the voice of your employees. With this feature, not only are you collecting the feedback of your customers, but also the feedback of the employees at your firm.
• Bulk SMS surveys. Sending a specific survey to a huge bulk of customers in one go.
• Conditional surveys. A powerful feature which defines the flow of survey questions based on the answers provided by your customers.
• Support for both Oracle and MySQL databases.
• Easy integration. Our system can flexibly integrate with the required channels mentioned above to ease the survey sending process.
• Powerful reporting, the heart of ESKA Voice of Customer, where every answer is saved for reporting needs.
• Dashboard and Charts Wizard. A powerful tool which allows your system administrators to build their customized dashboards for decision-making matters.