ESKADENIA Software | Business Insights

To serve your customers better, you need to understand them better. Gathering valuable data about your customers’ feedback, usage habits, and satisfaction indicators enables you to closely observe their trends and, as a result, understand how to serve them better. This is where a 360-degree and graphically visualised view of all this information comes in handy.

KPI Monitoring
Instant Progress Reports
Personalised Visual Data
Simplified Dynamic Design
Multiple Charts and Graphs Options
Elegant Data Presentation
Lightweight Standalone System

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ESKA® 360 Insight is a browser dashboard system that provides insights into the Key Performance Indicators of day-to-day business operations. ESKA 360 Insight is customisable to suit organisational business needs allowing users to analyse data and make precise decisions.

Flexible Data Sources

ESKA 360 Insight is very flexible and can build any chart or graph using web services, database procedures, database views, and APIs. This enables users to stay informed and connected across many platforms and software systems.

Customized Visual Data

ESKA 360 Insight contains a wide arrangement of ready-made components, which makes placing them on the dashboard effortless. Additionally, users can customise the components according to their business needs.

Tailored for Every user

ESKA 360 Insight offers the ability to build each user a separate custom view. These views present a comprehensive vision allowing users to savvy their business environment and provide a rich perspective to maintain goal-oriented awareness for all users.

360 Dashboard View

The dashboard view of ESKA 360 Insight is fully dynamic and can display the user-defined components from different sources and loads them individually. It provides a comprehensive view that can be configured using the layout designer to display the desired visual components.

Integration with ESKA Social Media

ESKA 360 Insight can seamlessly integrate with ESKA Social Media to visualise all your social media statistics into elaborate graphs and diagrams for your convenient perusal.

Works with any system

ESKA 360 Insight can work smoothly with virtually any system in the different business sectors. It can seamlessly integrate and collect data from various supporting systems, such as CRM, ticketing, billing, social media, and many more.

Integration with ESKA Digital CRM

ESKA® Digital CRM is a system designed to enable you to facilitate customer engagement by supporting an omnichannel experience. It allows customers to interact with their service providers through several integrated channels simultaneously (such as physical location, e-Commerce platforms, mobile applications, and social media), thus, ensuring increased efficiency and a more pleasant experience.

ESKA 360 Insight helps you to maintain a comprehensive view of all your customer’s information through a set of diagrams and dashboards that aggregate this information in full customisable detail. One such notable example is your customers’ social media interactions.

An omnichannel channel view of your customers

Sentiment Gauge

Propensity of Churn