ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

Fulfillment

fulfilmentCommunication Service Providers are facing an ever-growing surge of contrasting product demand that takes a toll on every operational process from product planning to product fulfilment and assurance. This has made tracking and maintaining fulfilment quality harder.

ESKADENIA designed its Fulfilment systems to reduce time to the market by automating the communication service fulfilment process & customer service delivery over hybrid networks.

Our Fulfilment systems employ a catalogue-driven model that enable the orchestration of hybrid networks where products and services are persistently changing. These Systems are constructed according to TMF Standards and function with legacy network services and the physical network.

ESKADENIA’s service fulfilment software covers a number of functionalities related to:
  • Automating all products and services’ workflow.
  • Conveniently enable deployment of third party systems.
  • Manage your customers’ information and details with accuracy.
  • Coordinate installations efficiently and digitally.

What are our products?

Order Management & Orchestration
ESKA Order Manager is an end-to-end product, service and resource orchestrator and order manager that drives product and service delivery across the network. ESKA Order Manager is able to capture orders from multiple sources, and facilitates delivery from feasibility checking, reservation and finally provisioning and activation of services and network resources.

Service Activation
ESKA Service Activator is a fully scalable system that enables real time deployment and provisioning of communication services including telephony, multimedia delivery and network access, as well as hybrid domains. ESKA Service Activator’s engine offers the ability to handle high volume transactions and advanced error handling.

Workforce Management
ESKA WFM lets communication companies manage every aspect of an installation. ESKA WFM is designed to ease the coordination of installers, technicians, network engineers, logistics and more. ESKA WFM enables efficient scheduling, instant tracking of resources, notify customers and teams of changes and scheduling.

Customer Onboarding
ESKA Customer Onboarding is a customer self on-boarding tool that automates the gathering of subscription information and legal information related to the subscriber through easy workflows. Serving its functionality across multiple channels (like SMS, IIVR, USSD, Web, Mobile App and Call Centre).
Our Customers
Our Customers
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