ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

Support

ESKADENIA considers Customer Satisfaction to be a top priority, and believes that the future success depends on the high level of customer satisfaction generated through the company’s support operations.

ESKADENIA Software follows the latest standards from CMMI® to maintain all its products and assets (Technology, Software Documentation, Testing Results, and Production Line). Every line of code is well documented and maintained in line with global quality standards.
 
The ESKADENIA Support System delivers registered tickets automatically to the allocated Support Coordinator at ESKADENIA to take necessary steps per the priority classifications of tickets and the response times agreed upon in our SLA. The Online Support System provides both parties with real-time and online reporting of all tickets, status, and response time.
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