ESKA® 360 Insight is a browser dashboard system that provides insights into the Key Performance Indicators of the day-to-day business operations. ESKA 360 Insight is customizable to suit organizational business needs allowing users to analyse data and make precise decisions. 

Feedback is essential for achieving the best customer experience, and that’s where the need for surveys and comments from customers came from. With more customer demands nowadays, there needs to be a more conducive way of managing all your feedback and customer input. This is why technology easily works as a great key to organizing all your data.

ESKA® Voice of Customer is a powerful Customer Experience Management system, specialized in collecting the feedback of your customers. ESKA Voice of Customer system aims to process the received feedback and convert it into readable reporting formats, that way, management can take any necessary actions.

ESKA Voice of Customer provides both dynamic and static surveys, where dynamic surveys are provided to your customers based on a trigger (visiting a shop or interacting with the call centre) and static surveys which are requested by your customers themselves.