ESKA® Collections’ calendar is a feature-rich module that enables you to create company default working hours/calendar and alternative calendars to be used by collection actions and payments inside the company.

It also includes the ability to manage appointments with customers through the system directly. This can be done through the task tab to view information about an existing task or create a new task.

The module enables collectors to create new tasks for themselves or other collectors, and keep track of these tasks through a feature-rich dashboard. Administrators can also view the availability of appropriate assignable collectors, as well as being able to schedule appointments.

Keep track of all your important dates and appointments.

Specify working days and hours depending on information such as geographic location and official working hours.
Specify allowed communication hours and exceptional days such as national holidays.
Define specific communication rules for national holidays (prior or after).
Schedule dunning call-backs, correspondence actions, and other appointments during the collection process.
Choose certain days on which it is allowed to take negative actions.

Calendar, schedules & appointments