With the communications management functionality, you can search the system based on predefined search criteria or as a general search, where the information will then be retrieved and submitted to you. In addition, the system also enhances communication optimization by allowing communication pop-ups and calendar management.

The communication pop-ups are made for any kind of general information, updates or announcements, while the calendar management function allows the ability to define days-off and holidays. These announcement pop-ups can be assigned to privileged agents users based on Sales, Offers, and Commission.

Agents can send their feedback to the system administrator via the system. So the system administrators can take proper actions of enhancing the service. Moreover , the system administrators can update the system’s agents with the latest news of the service

Understand your workforce better with healthy communication thanks to an automated workflow that will allow you to easily search and communicate your essential information.

Search for any required information in no time.
Find information stored in the database, whether through general search or based on a predefined criterion.
Provide a new communication platform for privileged agents.
Present communication pop-ups for any announcements or updates.
Define off-days and vacations through a user-friendly calendar format.

Communications Management