ESKA® Collections provides automatic confirmation of payments, promises, disputes, adjustments, reversals, and other notifications to the customer. This includes dynamic integration with 3rd party systems such as SMS and IVR.

The system includes a dynamic setup and configuration setting for email & SMS templates. Using this setup, the admin can define the proper correspondence template, as well as add dynamic variables and integrate with other system parts.

Records of these letters are automatically archived and recorded to the customer’s correspondence history.

Facilitate communication with your clients.

Create, customize, and manage different types of correspondence templates.
Add dynamic variables to your templates and integrate with other system parts.
Assign specific events after which each type of message will be sent automatically.
Automatically record and archive messages for potential future use.
Correspondence types include emails, SMS messages, and IVR.

Correspondence & notifications