ESKA IMS is our incident management system that works as a standalone product as well as an integral part of ESKA CRM. Functioning to help business-owners control, document and monitor any incidents related to your customers.

This handy system works as an after-sale services system for customers to connect with your company or business through customer tickets. Serving as a great way for customers to submit feedback or complaints, you can now conduct everything directly for full convenience.

Through ESKA IMS, you can view customer tickets along with their status, such as Solved, Pending, and more. Account managers may also log tickets on behalf of their customers directly from ESKA CRM without even accessing ESKA IMS, thus eliminating any tedious and confusing tasks from multiple communication channels.

Ensuring customer satisfaction till the end

Handle all activities related to customer incidents, such as customer inquiries, claims and support incidents.
Submit tickets with the customers’ feedback or complaints.
Log tickets for your customers without the hassles of multiple communication channels.
View customer tickets along with their current status.

Incident Management