ESKA® IMS (Incident Management System) is designed to enable business-owners to control, document and monitor their customers' enquiries, claims, and to support incidents. ESKA IMS includes features that automate the process of customer incidents, such as sending notifications, assigning tasks, and escalating incidents to the appropriate individuals depending on the incident priority, time, type, status, and other custom criteria. 

ESKA IMS Key Features

• Case Management with unlimited incidents 
• Customizable Escalation Process 
• Define services and their SLAs
• SMS and Email notification
• Reports and Dashboards