Feedback is essential for achieving the best customer experience, and that’s where the need for surveys and comments from customers came from. With more customer demands nowadays, there needs to be a more conducive way of managing all your feedback and customer input. This is why technology easily works as a great key to organizing all your data.

ESKA® Voice of Customer is a powerful Customer Experience Management system, specialized in collecting the feedback of your customers. ESKA Voice of Customer provides both dynamic and static surveys. 

Key features

ESKA Voice of Customer provides the following features:

• Easy steps to define surveys and questions.
• Surveys workflow, where every action goes through a defined workflow for approval or rejection status beforehand.
• Multiple surveying channels. The system integrates with different data sources to read the required data and generate a survey that will be sent accordingly.
• Questionnaires, the voice of your employees. 
• Powerful reporting, the heart of ESKA Voice of Customer, where every answer is saved for reporting needs, then for decision making matters.