ESKA® Dunning & Collection system supports the creation of fine-tuned lifecycles and scenarios to cater to the specific circumstances of every separate case of customer delinquency on its own. This helps in planning a more effective collection strategy.

In the qualification process, the system takes into account the many parameters of clients’ information such as their payment history, service usage habits, age of previous pending debts (if any) and more.

Based on this information, the system automates the creation of customer-specific collection scenarios and lifecycles that entail procedures of soft collection, hard collection, and when necessary, legal collection.

Plan personalized courses of action for all collection cases.
Create different collection scenarios based on a wide range of information.
Save time and effort by automating collection procedures based on customers’ data.
Simplify decision-making on the best possible collection scenario for each separate customer.
Create fine-tuned lifecycles for each customer based on a solid understanding of their profile.
Create dunning plans for certain customers whenever needed.
Manage and monitor your collectors’ tasks and performance.

Lifecycles and scenarios