ESKA® Customer Onboarding provides multiple web and mobile access channels for different users and usage, from customer care to agents, this system is made to fulfil all parties’ needs. The system provides access to all relevant parties allowing everybody to take part in line registration.

Agents

The system’s agent representatives can use web access and mobile application to gather subscription information and legally register and document them; working as an efficient e-documentation process.

Shops

Through shops, agents can register lines and documents once a subscriber buys a line by filling the subscriber data and submitting it.

Call Centres

Call centre agents may also take part in line registration by asking the subscriber’s their information over the phone and submitting it.

IVR

The system allows agents to register customers through IVR. The system can also be configured to allow customers to use IVR to register themselves.

SMS

The system allows agents to register customers through SMS. The system can also be configured to allow customers to use SMS to register themselves.

Mobile Access

Now you can get everything done through the convenience of your phone. The system comes with a mobile app to help with the line registration process. It allows agents to save transactions within the app, where they may also check their commission as well as register and document lines.

Omnichannel Interactions