Job Description   The responsibilities of this position include:

·         Information Gathering :Take sessions from the business analysts or assigned technical person

·         Information Gathering :Take All the needed notes and explanation for the system

·         Documentation Planning: Plan for the documentation and tasks upon the customer’s request and Upon the due dates given by the Senior Technical Writer

·         Software Documentation: Start the documentation and if anything is not clear or not understood and needs more explanation keep notes to ask the business analysts about it.

·         Language Check /Bugs Reporting: While working on the documentation and in case any spelling mistakes are found or if any error pops up , the technical writer should inform the technical person by sending an email with the mistakes / Bugs found.

·         Review the document :Before delivering the document to the Business Analyst , the technical Writer reviews the document as a whole starting from the formatting (paper size , font , headers/footers and titles ... etc ) and language check )

·         Send the manual for final check : Send the manual to the Senior technical writer and take approval to send it to the technical person who in return will give His final feedback/review and give his final approval to be sent to the customer

·         Prepare manuals :Prepare the manual to be printed and sent for binding

·         Deliver to Customer :Prepare the delivery letter and the manual to be delivered to the customer either by giving it to ESKA technical person to deliver to the customer or to be delivered directly to the customer by sending it via ARAMEX

·         Track Manual Status : Track the manual status whether it was delivered to the customer or not.

·         Track Manual Status :The customer should sign the delivery letter and scan it back via fax or email or give it back to ESKA technical person

·         Keep Records: Write the manual details and the manual status on the pipeline available on the TW VSS.

 

Additional Job Information

Job Category:	Computer/ Software
Job Location:	Jordan – Amman
Required Skills	Good knowledge in computer software and software application Excellent English Language written and spoken Excellent command in MS office tools Organized, dependent and should have time management skills Excellent communications skills All employees must maintain a neat, clean and well-groomed appearance as per ESKADENIA standards. University Degree in Computer Science, IT or other related fields Minimum 1 year experience  Maintain confidentiality of all information Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested. Assist with special projects as needed.
Position Level:	Junior- Mid Level (0-3 yrs. exp.)
Position Status:	Full Time
Employment Type:	Employee
Salary:	Unspecified
Preferred Nationality:	Jordanian
Education:	University Degree in Computer Science, IT or other related fields